Michelin- unexpected result
Posted: Mon Dec 07, 2015 6:37 pmI have to give Michelin a shout out
Our 04 Targa has Michelin Pilot Sport A/S-3 tires and the rears are worn down to slicks after only 11k miles. They have a tread life warranty of 45k and since it is staggered sizes, they cut that in half.
Now the warranty is only to the original purchaser and since I bought the car last year with those tires I should be SOL.
I called Michelin and spoke with their warranty dept. Excellent cust service skills. I told them the situation and I was asked if they could put me on hold for a minute or 2 so he could check and see what they could do for me.
He came back and told me they would do the adjustment just like I was the original purchaser! WooHoo. I just need to pay 40% of the replacement cost which was the pro-rated amount. Great deal
Now the 2nd problem, the size I have 275/30/19 are on nationwide backorder and won't be available until mid to late Jan 2016. Ok, I can go with 285/30/19 and those are at the local warehouse.
Only problem, they are $35 more per tire
I call Michelin again, tell then the situation that bigger available tires have a 10% higher cost and after a brief hold, they adjusted the adjustment and now I have to only pay 30% of the replacement cost. Frickin incredible!
Now that is what I call customer service and a company that obviously cares about customer retention and goodwill.
I may have to rethink what tires I go with next time I need new tires
Our 04 Targa has Michelin Pilot Sport A/S-3 tires and the rears are worn down to slicks after only 11k miles. They have a tread life warranty of 45k and since it is staggered sizes, they cut that in half.
Now the warranty is only to the original purchaser and since I bought the car last year with those tires I should be SOL.
I called Michelin and spoke with their warranty dept. Excellent cust service skills. I told them the situation and I was asked if they could put me on hold for a minute or 2 so he could check and see what they could do for me.
He came back and told me they would do the adjustment just like I was the original purchaser! WooHoo. I just need to pay 40% of the replacement cost which was the pro-rated amount. Great deal
Now the 2nd problem, the size I have 275/30/19 are on nationwide backorder and won't be available until mid to late Jan 2016. Ok, I can go with 285/30/19 and those are at the local warehouse.
Only problem, they are $35 more per tire
I call Michelin again, tell then the situation that bigger available tires have a 10% higher cost and after a brief hold, they adjusted the adjustment and now I have to only pay 30% of the replacement cost. Frickin incredible!
Now that is what I call customer service and a company that obviously cares about customer retention and goodwill.
I may have to rethink what tires I go with next time I need new tires
